Refund and Returns Policy

Introduction

Thank you for shopping at MobilesPhone.pk. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely pleased with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns:
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • Your item must be in the original packaging.
    • Your item needs to have the receipt or proof of purchase.
  2. Return Window:
    • You have 14 calendar days to return an item from the date you received it.
  3. Non-returnable Items:
    • Gift cards
    • Downloadable software products
    • Items on sale or clearance

Refunds

  1. Refund Process:
    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
  2. Approval of Refunds:
    • If your return is approved, we will initiate a refund to your original method of payment.
    • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

  1. Return Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Exchange Shipping:
    • If you need to exchange an item for the same item, you will be responsible for paying for your own shipping costs for the exchange.

Exchanges

  1. Defective or Damaged Items:
    • If you received a defective or damaged item, please contact us immediately with details of the product and the defect.
    • We will arrange for a replacement item to be sent to you at no additional cost.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Final Notes

  • We reserve the right to refuse a return or refund if the item does not meet the above criteria.
  • This policy is subject to change without prior notice. Please review it regularly to stay informed of any updates.

Thank you for shopping at MobilesPhone.pk. Your satisfaction is our priority.